Terms & Conditions
Welcome to our website. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using this site, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making a purchase.
1. General Use
- This website provides skincare products and related services for online purchase.
- You must be at least 18 years old or have parental consent to use this website.
- By using this site, you agree to provide accurate, current, and complete information during registration and checkout.
- We reserve the right to modify, suspend, or discontinue any aspect of the website at any time without prior notice.
2. Account and Security
- You are responsible for maintaining the confidentiality of your account information and password.
- We are not liable for any loss or damage resulting from unauthorized access to your account.
- We reserve the right to terminate accounts, refuse service, or cancel orders at our discretion.
3. Pricing & Payment
- Prices listed on the website are in U.S. dollars and are subject to change without notice.
- We accept major credit cards and other payment methods available at checkout.
- By completing a purchase, you authorize us to charge the designated payment method for the total amount of your order.
- Applicable sales tax will be added to orders based on your location.
4. Shipping & Delivery
- Orders are processed within a reasonable timeframe and shipped via selected carriers.
- Shipping times and costs vary based on location and selected shipping method.
- We are not responsible for shipping delays caused by external factors such as weather, carrier issues, or customs delays.
- You are responsible for providing accurate shipping information. We are not liable for lost packages due to incorrect addresses.
5. Returns & Refunds
- Due to the nature of skincare products, all sales are final unless otherwise stated.
- If you receive a defective or incorrect item, you must contact us within [X] days of delivery with proof of the issue.
- We reserve the right to approve or deny refund requests based on product condition and reason for return.
- Refunds will be processed to the original payment method within a specified period after approval.
6. Product Information & Liability
- We strive to provide accurate product descriptions and images but do not guarantee that all details are error-free.
- Product results may vary based on individual skin types and conditions.
- We are not responsible for any allergic reactions or adverse effects resulting from product use. Please consult a dermatologist before using new skincare products.
7. Intellectual Property
- All content, including text, images, logos, and product descriptions, is the property of the company and is protected by copyright and trademark laws.
- Unauthorized use, reproduction, or distribution of website content is strictly prohibited.
8. Limitation of Liability
- We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
- In no event shall our liability exceed the amount paid for the purchased product.
9. Third-Party Links
- Our website may contain links to third-party websites for additional information or services.
- We are not responsible for the content, policies, or practices of any third-party sites.
- Accessing third-party websites is at your own risk.
10. Changes to Terms and Conditions
- We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
- Your continued use of the website after any modifications constitutes acceptance of the updated Terms and Conditions.
11. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas.
- Any disputes arising under these terms shall be resolved in the courts of Texas.
12. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
- Email: info@vividskinlab.com
- Phone: (832) 286-1011
- Business Hours: 9:30 AM - 07:30 PM EST, Monday - Saturday
Business Locations:
- Champions Location: 4560 Farm to Market 1960 Rd W, Houston, TX 77069
- Conroe Location: 15264 Hwy 105 W Suite 150, Montgomery, TX 77356