Return Policy
At VividSkinLab.com, customer satisfaction is our priority. Please review our return policy to understand how we handle returns, refunds, and exchanges.
1. Eligibility for Returns
- Due to the nature of skincare products, all sales are final unless otherwise specified.
- Returns are only accepted for defective, damaged, or incorrect items received.
- To be eligible for a return, items must be unused, in their original packaging, and reported within [X] days of delivery.
2. Return Process
- Contact our customer service at info@vividskinlab.com or call (832) 286-1011 within [X] days of receiving your order.
- Provide your order number, a description of the issue, and supporting photos if applicable.
- Once approved, you will receive instructions on how to return the item.
- Customers are responsible for return shipping costs unless the return is due to our error.
3. Refunds
- Refunds are issued only for defective or incorrect items.
- Once the returned item is received and inspected, we will process the refund to your original payment method within [X] business days.
- Shipping fees are non-refundable.
4. Exchanges
- Exchanges are only offered for damaged or incorrect products.
- If an exchange is approved, we will send a replacement at no additional cost.
5. Non-Returnable Items
- Opened or used skincare products.
- Gift cards and promotional items.
- Items purchased during special promotions or clearance sales.
6. Contact Us
If you have any questions about our return policy, please contact us:
- Email: info@vividskinlab.com
- Phone: (832) 286-1011
- Business Hours: 9:30 AM - 07:30 PM EST, Monday - Saturday
Business Locations:
- Champions Location: 4560 Farm to Market 1960 Rd W, Houston, TX 77069
- Conroe Location: 15264 Hwy 105 W Suite 150, Montgomery, TX 77356