Return Policy

At VividSkinLab.com, customer satisfaction is our priority. Please review our return policy to understand how we handle returns, refunds, and exchanges.

1. Eligibility for Returns

  • Due to the nature of skincare products, all sales are final unless otherwise specified.
  • Returns are only accepted for defective, damaged, or incorrect items received.
  • To be eligible for a return, items must be unused, in their original packaging, and reported within [X] days of delivery.

2. Return Process

  • Contact our customer service at info@vividskinlab.com or call (832) 286-1011 within [X] days of receiving your order.
  • Provide your order number, a description of the issue, and supporting photos if applicable.
  • Once approved, you will receive instructions on how to return the item.
  • Customers are responsible for return shipping costs unless the return is due to our error.

3. Refunds

  • Refunds are issued only for defective or incorrect items.
  • Once the returned item is received and inspected, we will process the refund to your original payment method within [X] business days.
  • Shipping fees are non-refundable.

4. Exchanges

  • Exchanges are only offered for damaged or incorrect products.
  • If an exchange is approved, we will send a replacement at no additional cost.

5. Non-Returnable Items

  • Opened or used skincare products.
  • Gift cards and promotional items.
  • Items purchased during special promotions or clearance sales.

6. Contact Us

If you have any questions about our return policy, please contact us:

  • Email: info@vividskinlab.com
  • Phone: (832) 286-1011
  • Business Hours: 9:30 AM - 07:30 PM EST, Monday - Saturday

Business Locations:

  • Champions Location: 4560 Farm to Market 1960 Rd W, Houston, TX 77069
  • Conroe Location: 15264 Hwy 105 W Suite 150, Montgomery, TX 77356